Hampshire Commercial Refurbishment Ltd was established to provide internal finishes to building occupiers, and to the construction industry.
Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and hopefully exceed their expectations. We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.
We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:
- Regular gathering and monitoring of customer feedback
- A customer complaints procedure
- Selection and performance monitoring of suppliers.
- Training and development for our employees/ sub-contractors
- Regular audit of our internal processes
- Measurable quality objectives which reflect our business aims